By k | January 25, 2009 - 6:00 am - Posted in Sales

According to Guerrilla Marketing
and the Forum research company,
15% of customers switched to another business
due to quality problems.
15% switched because of price.
70% left because they didn’t like the human side
of doing business
with their previous vendor.

People matter.

Before laying off or downsizing or automating,
remember that we do business
with people first and foremost.

Don’t give your customers a reason to leave.

This entry was posted on Sunday, January 25th, 2009 at 6:00 am and is filed under Sales. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

1 Comment

  1. January 27, 2009 @ 8:19 pm

    Great post.

    Someone needs to remind the telecommunications and utilities firms of this very fact.

    We also need to wire up the city council/state government bodies, that grant these monopolies so much power, of their respective duties in policing the high-handedly dismissive behavior of the aforementioned industries. Just a thought.

    Kudos for maintaining a wonderful site and congratulations on your prize for ‘Breach of Trust’.;-)


    Posted by Anthony E. Russell

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