I often hear from employees
that there is no room in their jobs for innovation.
That is a bullsh** excuse.
Take one “impossible” example:
a posting at a missle defense command center
during the fearful 1950’s.
No room for innovation or creativity, right?
Wrong.
In 1955, a department store promotion
accidently put NORAD
as their contact number for Santa.
Instead of turning the kiddies away,
the airmen not only took the calls
but added a military twist.
This year, on December 24th,
NORAD
(staffed by volunteers and
funded fully by donations)
handled half a million calls and
over a billion website hits.
If there’s room for
innovation and customer service
in the military,
there’s room for
innovation and customer service
in your organization.